- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025198
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025162
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202530
- How do I create passkeys? (web)Published on Jan 19, 2025Updated on Nov 17, 20252
- How do I know what my institution type is?Published on Oct 13, 2023Updated on Sep 27, 2025126
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025124
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539
- What onboarding information is required for a family office?Published on Oct 13, 2023Updated on Sep 27, 202564
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025575
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202554
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025127
- What onboarding information is required for a fund?Published on Oct 13, 2023Updated on Sep 27, 2025105
- What onboarding information is required for a privately owned financial institution?Published on Oct 13, 2023Updated on Sep 27, 2025100
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Dec 30, 2025342